Last updated: [DATE]. Replace the placeholders below with your actual return window, process and fees.
Eligible Returns
Unused, unopened items in their original packaging may be eligible for return within [e.g. 7 days] of delivery, provided they are not custom-made or made-to-order. Please contact us on WhatsApp before returning any item.
Non-Returnable Items
- Made-to-order or custom-cut items (e.g. countertops cut to size, custom cabinetry)
- Items that show signs of installation, use or modification
- Items without original packaging or accessories
Damaged Products
If a product arrives damaged or defective, notify us within [e.g. 48 hours] of delivery with photos of the item and its packaging. We will arrange an inspection and, where confirmed, a free replacement or repair.
Replacement
Where a replacement is agreed, we will coordinate a convenient time to collect the original item and deliver the replacement, at no additional cost to you if the fault is confirmed to be a manufacturing defect.
Refund Process
Approved refunds are processed using the original payment method where possible, or as otherwise agreed with our team. A restocking fee of [e.g. 0–10%] may apply to eligible non-defective returns.
Refund Timelines
Once a return is received and inspected, refunds are typically processed within [e.g. 5–10 business days], though timing may vary depending on your payment method and bank.
Customer Responsibility
Customers are responsible for inspecting products upon delivery and for the safe packaging of any item being returned, to prevent damage in transit.
Contact Procedure
To start a return, please contact us with your order details via:
- WhatsApp:
- Email:
- Phone: